Returns & Exchanges Policy

  • We aim for 100% customer satisfaction. If you're not happy with your purchase, return it within 30 days for an exchange or refund.

  • For items defective due to manufacturing issues, Okhandmade.com covers replacement costs. Provide a valid invoice/receipt and photographic evidence of the defect. Send these to support@okhandmade.com.

  • Examples of manufacturing defects: zipper issues, loose stitching, faulty hardware, or embellishments.

  • Warranty exclusions: normal wear, stains, color transfers, pet damage, moisture discoloration, lost/stolen items, or damage from chemicals. We don't warranty reading glasses or sunglasses.

  • Return/exchange requests: submit to support@okhandmade.com within 30 days. Ensure original tags remain on the item. We don't offer repair, cleaning, or refurbishing services.

Return & Exchange Steps:

  1. Email support@okhandmade.com with your order/invoice number. No order number? Provide proof of purchase.

  2. Attach a photo of the item. If it's damaged, show the defect clearly.

  3. Indicate your desired outcome (e.g., credit, replacement, refund).

  4. After approval, pack the item securely with the included form.

  5. Use an insured, traceable shipping method. We're not responsible for lost or stolen packages.

  6. Address returns to:

    Okhandmade.com Return Department 
    1401 21st Street Suite R, Sacramento,
    CA 95811 UNITED STATES

Note:

  • Returns come with a 10% restocking fee. Customers cover return shipping.
  • Sale items and gift cards are final. No returns accepted.
  • Report damaged or missing items within 10 days.
  • Allow up to 7 business days for processing.
  • Refunds exclude any initial shipping fees.
  • Coordinate all returns with customer service first.
  • Uncoordinated return packages will be refused.
  • Claims without response for 30 days will be voided.

FAQs

  • Which items can I return?
  • Items in original condition or with defects within 30 days. Final sale items excluded.
  • I paid with a gift card. How do I get a refund?
  • You'll receive a new Cowgirl Wear gift card.
  • Do you accept international returns?
  • No, we currently process returns only within the US.

    Last updated: Sep 12, 2023.