Item Personalization

Packaging

All our oil paintings are encased in high-grade, impact-resistant packaging specifically designed to protect fragile items during transit. We employ multiple layers of protection, including shock-absorbent foam and sturdy, reinforced corners, to ensure your artwork arrives in pristine condition. Our commitment to superior packaging reflects our dedication to delivering your art safe and sound, ready to be admired and displayed.

Shipping Policy for Worldoilpainting.com

Free Worldwide Shipping

At Worldoilpainting.com, we are committed to offering free shipping on all orders to our customers around the world. Each piece of art from Worldoilpainting.com is hand-painted by experienced artists. Our goal is to bring you the highest quality oil paintings directly to your door at no additional cost.

Order Processing and Production Times

All orders are processed within 10-15 business days after receiving your order. Orders involving larger or more complex oil paintings may require additional time. We will inform you via email if extended processing is necessary. During this period, if you wish to view the creation process of your painting, please contact us. We are more than happy to send you photos and videos of the artwork being created via email. Once completed, your order will be shipped, which can take an additional 8-12 business days depending on the customs of different countries and regions.

Shipping Partners

We partner with multiple leading international logistics companies such as FedEx, USPS, UPS, Royal Mail, TNT, DHL, and EMS to ensure that your order is transported using the best carrier based on your location.

Damages and Insurance

We understand the importance of each piece to our customers, which is why all orders are insured during transit. If you receive your order damaged, please contact us immediately. We will assist you in communicating with the logistics and insurance companies to file a claim.

Customs, Duties, and Taxes

Worldoilpainting.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Tracking Your Order

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number. The tracking number will be active within 24 hours.

Contact Us

If you have any questions about your order's shipping and handling, or need assistance with any other matter, please contact us at support@worldoilpainting.com.

 

Last updated: Apri 16th, 2023.

Thank you for choosing Worldoilpainting.com

We aim to ensure complete satisfaction with every purchase. If you are not entirely satisfied, we are here to help you with a smooth return process.

Returns

We offer an 365 days money-back guarantee. If you're not completely satisfied with your purchase, return it within 365 days for a full refund. We strive for your complete satisfaction with every piece you buy from us.

Before returning an item, please include a note inside your package with your order number and contact information to help us process your return efficiently. Contact us at support@worldoilpainting.com with the details of the product you wish to return for further instructions.

Return Address

Send your item to the following address:

World Oil Painting Customer Service Department

1401 21st Street Suite R, Sacramento, CA 95811, United States

Damaged or Incorrect Items

We purchase shipping insurance for all orders to protect your purchases against potential damage during transit. If you receive your package and find that it is damaged, or if the items received are incorrect, please contact us immediately at support@worldoilpainting.com. Provide your order number, a detailed description of the problem, and photos or a video of the damaged or incorrect items. We are committed to resolving any issues swiftly and will assist you in communicating with the logistics and insurance companies to file a claim or correct the error.

Refunds

Once we receive your return, we will inspect the item and notify you about the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You can expect the refund to appear in your account based on your card issuer's processing times.

Contact Us

For any questions about how to return your item, or if you need further assistance, please do not hesitate to contact us at support@worldoilpainting.com.

 

Last updated: June 21th, 2022.

Oil Painting Care

The best way to clean it is to dust it with a light brush. Do not clean it with a moist rag or any cleaning products. It’s also best not to touch the artwork’s surface with your fingers, as the acid and oils from your fingers greatly affect the longevity of the painting. Textured paintings can be brittle, so be careful not to touch the artwork’s surface or lean anything against it.

When handling the painting, it is best to hold it by the hanger itself or the mounting surface or frame. When moving your paintings around, hold them by their edges & store them vertically against something so that the back of the artwork takes the weight, with the bottom of the artwork rested on a towel or folded sheet to prevent damage or chipping to the mount, frame or painting surface in the event it is an unframed piece.